Support That Knows Minecraft

From plugin debugging to modpack installs and migrations, our Aussie team covers it all 24/7.

Reach Support Fast

Chat live with engineers, share crash logs, or request plugin installs. Average response time: 5 minutes.

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Help Desk

Open a Ticket

Sales & Custom

Contact Sales or Request a Custom Plan

Prefer Direct Contact?

Need a quick conversation? Reach our team via the channels below.

Custom Plans

Need something different? We can build a server with exactly the specs you need. Tell us your requirements for RAM, CPU, storage, and any special features.

Troubleshooting

Guides

Lag & TPS Drops

Use /spark for profiling, review timings, and we’ll suggest JVM flag tweaks.

Modpack Crashes

Upload crash-reports, confirm Forge/Fabric build, and our techs patch it.

Plugin Conflicts

We audit configs, update versions, and ensure permissions stacks are clean.

Migration Issues

Share your Realm backup, SFTP, or seed. We handle import + DNS swaps.